Privacy Policy
Hallmark Flooring values reasonable, respectful handling of personal information. This Privacy Policy explains how information may be collected, used, stored, and protected when you visit this website, contact the business, request flooring advice, ask about installation, discuss custom rugs, or seek colour consultation services. For privacy questions, you may contact Hallmark Flooring at 15156 North Bluff Rd, White Rock, BC V4B 3E5, Canada, by telephone at +1 604-531-8244, or by email at [email protected].
The information collected may include your name, email address, phone number, address or project location if you provide it, room details, scheduling preferences, photos or measurements you choose to send, notes about flooring preferences, and any other information you include in a form submission, email, or phone inquiry. Technical data may also be collected through normal website operation, such as device type, browser type, approximate location, pages visited, referral source, and basic diagnostic information used to maintain site performance and security. If cookies or similar tools are used, they are intended for standard site function, traffic understanding, and user experience improvement rather than intrusive profiling.
Your information may be used to respond to questions, prepare consultation discussions, suggest suitable product categories, schedule calls or appointments, improve customer service, maintain business records, reduce spam or fraudulent submissions, and operate the website responsibly. If you inquire about a flooring project, custom rug, or colour consultation, details you provide may be reviewed to understand the scope of your request and whether the project appears to be a good fit. Information is not collected for unrelated resale. Hallmark Flooring may use service providers such as website hosts, email services, analytics tools, spam filters, or administrative support platforms where reasonably necessary to operate the business.
Personal information is shared only on a limited basis when required for legitimate business operations, legal compliance, payment or scheduling support, site maintenance, or protection against misuse. Data may be disclosed if required by law, court order, regulatory request, or when reasonably necessary to establish, exercise, or defend legal claims. Hallmark Flooring does not promise that every third-party provider is located in the same jurisdiction as the user, so information may be processed in Canada or in other regions where service providers operate, subject to their applicable safeguards and contractual responsibilities.
Inquiry and contact-form records are retained only for as long as reasonably necessary for follow-up, customer service, recordkeeping, and legal or tax purposes. Contact form submissions must not be kept for more than 24 months unless a longer retention period is required by law or directly tied to an active customer relationship, open dispute, or ongoing project documentation. If information is no longer needed, reasonable steps should be taken to delete, anonymize, or securely archive it according to operational and legal needs.
You may request access to personal information, correction of inaccurate details, or deletion of information where applicable law allows. Depending on your location, you may also have rights related to withdrawal of consent, restriction of processing, objection to certain uses, data portability, or complaint rights to a supervisory authority. If you are located in the European Economic Area or otherwise benefit from GDPR-style protections, you may have the right to know the legal basis for processing, request a copy of your personal data, and ask for erasure or limitation in appropriate circumstances. Identity verification may be required before certain requests are fulfilled.
Reasonable administrative and technical measures may be used to protect information from unauthorized access, misuse, alteration, or disclosure. That said, no website, email system, or online transmission method can be guaranteed fully secure. You should avoid sending highly sensitive financial, government-issued, or unnecessary confidential information through a general website form. This site may contain links or references that lead to third-party tools or services; Hallmark Flooring is not responsible for the privacy practices of external sites not controlled by the business.
This Privacy Policy may be updated from time to time to reflect operational, legal, or technical changes. The latest version posted on this page will govern current website use. Continued use of the site after updates may indicate acceptance of the revised policy to the extent permitted by law. If you have concerns about privacy, data handling, or this website’s information practices, contact Hallmark Flooring directly before submitting project details.